Texas veterinary law requires that every patient be examined in person before Dr. Pam can provide treatment, make recommendations, or offer telehealth support. This visit establishes what's called a Veterinary-Client-Patient Relationship (VCPR) – the legal foundation for any ongoing care.

All new patients must be seen at our Coppell, Texas clinic (in the greater Dallas metropolitan area) for your initial intake and physical examination. Dr. Pam's hands-on diagnostic approach requires in-person evaluation for accurate assessment and treatment planning.

Once that relationship is established, eligible follow-up or telehealth appointments may be scheduled at Dr. Pam's discretion. However, she cannot diagnose or prescribe treatment for conditions she hasn't personally examined. Phone consultations for out-of-area clients are typically coaching in nature and may require the involvement of a local veterinarian for diagnostics or urgent issues.

For clients traveling from outside the Dallas area, we're happy to help plan and coordinate your visits to make the process as smooth as possible.

To give every pet the steady, intentional care holistic medicine requires, we work exclusively through Care Plans rather than one-off, single appointments. Because each plan secures time and resources specifically for your pet, all Care Plan fees are non-refundable.

Care Plans include a set number of touchpoints to keep your pet’s care moving. Appointments canceled with less than 24 business hours’ notice are marked as used, and any extra visits needed beyond the plan will be arranged as additional appointments.

To avoid forfeiting appointments, please confirm cancellations no later than 24 business hours before your appointment.

For example: if your appointment is Monday at 9 a.m., we’ll need notice by Thursday at 9 a.m., as the clinic is closed Fridays.

You'll receive three reminders before each appointment so you have plenty of time to make any needed changes.

Thank you!

Because your pet’s health is always changing (for the better!), it’s important to keep Dr. Pam in the loop when requesting refills. These moments give us a quick window into how your pet is responding so we can make adjustments and keep their protocol working at its best.

When requesting a refill, please include a short update on how your pet is doing - what’s improving, what’s shifting, or anything new you’ve noticed. This helps us ensure the plan still fits your pet’s current needs.

Here’s how to request a refill:

Email with “Refill Request” in the subject line

Include a brief update on your pet’s progress

List each product with name, size, form (capsule, tablet, powder, etc.), and current dose
(Example: Canine Adrenal Support 100g – ¾ tsp twice daily)

Include how long your pet has been on each supplement

To keep things running smoothly:

Please submit refill requests at least one week before you run out of product.

Check your current supplement amounts before submitting to avoid multiple emails.

Complete requests are sent straight to Dr. Pam for approval; incomplete ones are held until we have all the details.

Refills are processed in the order they’re received, and while most products are readily available, some may require special orders or drop-shipping, which can take a little extra time.

For pickup orders:
• Prepaid orders can be collected during business hours as well as via our after-hour lockers.
Please allow 48–72 business hours for processing.

• Shipping is available upon request via USPS.

At Revitalizing Pet Care, we take a proactive approach to lab work. Our functional lab analysis looks beyond standard "normal" ranges to identify early patterns and potential imbalances before they become problems – catching dysfunction before it turns into disease.

In addition to functional blood work, we also offer vaccine titers, Heartworm DNA testing, and nutrient testing.

During your first appointment, Dr. Pam will review your pet's previous lab results chronologically to understand their health history. Going forward, all lab work will be completed through our partner laboratory and reviewed in detail alongside past results. A 15-minute complementary lab review phone call is included.

Why we prefer to run your pet's lab work in-house: We select specific parameters, use proper collection techniques, and maintain consistent fasting protocols - all of which ensure accurate results. Staying with the same laboratory also allows us to track trends more reliably over time.

If you choose to have routine lab work performed outside of RPC after your initial consultation, a functional analysis fee will apply for Dr. Pam to review and interpret those results. These reviews must take place during an in-person visit so she can evaluate the results in context with your pet's physical exam.

For lab appointments:

1. Blood draws are scheduled Monday - Thursday, 9 am - 9:30 a.m. CT

2. Please fast your pet after midnight the night before (water is fine).

3. Collect a first-morning urine sample, refrigerate it, and bring it to your appointment.

Thank you!

Unopened products may be returned within 45 days of purchase with the receipt in the same condition in which it was sold.  Returns must be made in person and cannot be mailed or shipped.  There are no cash refunds.  A credit will be issued on the account on which it was purchased to be used later.

To keep the clinic calm and peaceful for every pet, we ask that you silence your phone and keep voices low when entering the office. This helps create a relaxing environment for all our patients – especially those who are a little nervous about their visit.

Because we don’t have childcare facilities on-site, please arrange care for young children before your appointment. This ensures Dr. Pam can give your pet her full attention and that every visit runs smoothly for everyone involved.

We appreciate your understanding and partnership in helping us create a stress-free space where every animal gets the most out of their time here.

Dr. Pam doesn’t offer full consultations by email, but quick questions or progress updates are always welcome. To help us respond efficiently, please include the following information (if it applies to your case) – in bullet form and in this order:

> Your pet’s name

> All active nutritional supplements with current dosage*

> All active herbal supplements with current dosage*

> Your questions

This format helps us find your information quickly and ensures your question is answered as promptly as possible.

If an issue requires multiple back-and-forth emails, it likely means a phone or in-person consultation will be the best next step.

*You can copy and paste your most recent supplement list from your last post-appointment email and simply update the dosages to reflect what your pet is currently taking.

Telehealth appointments are available for current clients who have already completed their initial in-person intake. These sessions are offered as a courtesy and are scheduled at Dr. Pam’s discretion.

To qualify for a telehealth appointment:

> Your pet must be an active patient of the clinic.

> The concern must relate to an issue your pet has been examined for within the past 60 days.

> New or unrelated health issues will require an in-person appointment and physical exam.

All telehealth appointments must be approved by Dr. Pam before scheduling.